Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:

• phone us on Park Farm Medical Centre 01332 559402 or The Vernon Street Surgery 01332 344909

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Routine appointments

To request a routine appointment in advance during opening times:

• Click the following link: Rapid Health . You will be asked a series of questions and offered an appointment appropriate for your problem. Depending on appointment availability you will be offered a choice of clinician, date and time.Appointment dates are offered based on the urgency of your problem.
• Phone us: on Park Farm Medical Centre 01332 559402 or The Vernon Street Surgery 01332 344909. A receptionist will complete the Rapid Health triage form with you.
• Visit the practice: ask a receptionist to help you complete the Rapid Health triage form or use the tablet in the waiting room.

Completing the form online yourself is the fastest method. Reception-assisted completion will take longer.

Get medical advice from a clinician or nurse

To ask a non-urgent medical question:

• fill out an ask a clinician a question form
• fill out an ask a nurse a question form

We will respond within our opening times.

Phone consultations

Our doctors are happy to discuss medical problems and give advice over the phone. Please contact the surgery and request an appointment for a phone consultation with the doctor or nurse.

Online appointments – Rapid Health

Please note, you cannot use Rapid Health to arrange an appointment if you require:

• A home visit: Please try and call before 10:30am. Home visits are only available if you are genuinely housebound or clinically unable to travel
• An interpreter or British Sign Language (BSL) services
• Nursing appointments (e.g. blood tests, cervical screening, wound care, vaccinations and injections)
• NHS health checks and long term condition annual reviews (e.g. Diabetes, Hypertension, Respiratory)
• Medication reviews
• Post-natal appointments and baby checks
• Contraceptive procedures (implants and coils)
• Minor operations and steroid injections
• Follow up appointments requested by a clinician
• If you require any of these, please call the practice to discuss arranging your appointment

Click the link to ask the nurse a question

Click the link to ask a clinician a question

Click the link to request an appointment for a contraception health review

Our practice works as one organisation from two sites in Allestree and Vernon Street, Derby. Whilst we will try to accommodate your requests, you may be asked to attend at either of these two surgeries if that is where the appointment is available to you. Please note there is no lift at Vernon Street should you have mobility difficulties. You could phone reception to find out if your allocated booked appointment is on the ground floor, and if not, this can be discussed further with the receptionist.

Our appointments can be booked up to two weeks in advance for all clinicians. This is to allow those who work, need to arrange transport or have other commitments, to plan ahead.

Chaperones

If you would like a chaperone to be present for your appointment it would be useful if you could let us know at the point of booking, so that we can ensure that an appropriate chaperone can be available.

Blood tests

Routine blood tests are by appointment only at a site nearby. Please book using the swiftqueue link

Extended hours

We offer an extended hours service for pre-booked appointments only, this service is available on:

• Monday, 6:30pm to 8pm at Park Farm Medical Centre
• Thursday, 6:30pm to 8pm at Park Farm Medical Centre
• Saturday, 9am to midday at Park Farm Medical Centre

The phone services are not available during these times.

Cancelling your appointment

Cancelling your appointment when you are unable to attend is very important, as that appointment can then be made available for another patient.

Please support the practice by contacting the surgery if you are unable to keep an appointment.

To cancel your appointment:

• use your NHS account (through the NHS website or NHS App)
• email reception at ddicb.parkfarmmedical@nhs.net
• phone us on, Park Farm Medical Centre 01332 559402 or The Vernon Street Surgery 01332 344909 during opening times

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

If you require a home visit, please try to phone reception before 10:30am on 01332 292939.

A doctor or nurse may call you back, as it may be that your problem can be dealt with by telephone advice, or that it would be more appropriate to send a nurse, or indeed arrange a hospital attendance.

Home visits are only available for patients who are housebound because of illness or disability. Home visits are at the discretion of the doctor and are not available for minor illnesses. Lack of transport does not warrant a home visit.

Please remember that several patients can be seen in the practice in the time that it takes to make one home visit. There are also better facilities for examining and treating patients at the health centre.

Related information

Health A to Z

Sick notes

Test results