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Appointments

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday) during opening times:

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Routine appointments

To request a routine appointment in advance during opening times:

When you get in touch, we’ll ask what you need help with.

We will use your answers to choose the most suitable doctor, nurse or healthcare professional to help you.

Get medical advice from a clinician or nurse

To ask a non-urgent medical question:

We will respond within 2 working days during opening times.

Extended hours

We offer an extended hours service for pre-booked appointments only, this service is available on:

  • Monday, 6:30pm to 8pm at Park Farm Medical Centre
  • Thursday, 6:30pm to 8pm at Park Farm Medical Centre
  • Saturday, 9am to midday at Park Farm Medical Centre

The phone services are not available during these times.

Enhanced access

We now offer routine appointments at evenings and weekends.

To find out more about our extended access service, please view our extended access page.

Your appointment

However you choose to contact us, we may offer you a consultation:

  • by phone
  • face to face at the surgery
  • on a video call
  • by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Cancelling or changing an appointment

Cancelling your appointment when you are unable to attend is very important, as that appointment can then be made available for another patient.

Please support the practice by contacting the surgery if you are unable to keep an appointment.

To cancel your appointment:

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

Please do not ask to see a doctor out of hours unless you genuinely cannot wait until the surgery re-opens.

If you need help with your appointment

Please tell us:

  • if there’s a specific doctor, nurse or other health professional you would prefer to respond
  • if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
  • if you need an interpreter
  • if you have any other access or communication needs

Home visits

Home visits should be by phoning the surgery on, Park Farm Medical Centre 01332 559402 or The Vernon Street Surgery 01332 344909 before 10:30am.

Home visits are for patients who are bed-bound or palliative and who cannot attend the surgery.

Please remember that there are increasing pressures on doctors time and that we may be able to offer you a more timely assessment if you come to the surgery. Doctors can often see three or four patients in surgery in the time that it takes to do a single home visit.

The GP dealing with your health needs may telephone you to discuss appropriate methods of dealing with the situation.

Any urgent visits requested after 10:30am will be dealt with by the duty doctor as appropriate.

Related information

Health A to Z

Sick notes

Test results